Flywheel Labs
The plan

From “we have a problem” to an agent running it.

Four steps. No POC theatre. At every step you know what you bring, what we do, what you walk away with, and what you'll be looking at when it's live. Cancel any month. Take it in-house any time.

01Step 01

Diagnostic call

We figure out whether an agent is even the right tool for your problem.

One call. Free. Week 0.

What you bring

30 minutes, a clear sense of what's broken, and ideally a metric you wish were moving.

What we do

Listen, push back on the framing, and tell you whether agentic AI fits, or whether you need something simpler (automation, a hire, a process fix).

What you get

A blunt yes, no, or not-yet. If it's a yes, a one-page write-up of what we'd scope.

What you see

Nothing yet. This is conversation. No deck, no slide theatre, no follow-up sequence trying to sell you.

02Step 02

Design + measurable bar

We define the agent's job and the metric that proves it's working, before a single line of code.

5 to 10 business days. Weeks 1-2.

What you bring

Access to the source of truth for the metric we'll move (your CRM, ad accounts, support inbox, whatever applies). Two short working sessions with your team.

What we do

Scope the agent's job in one paragraph. List every system it will connect to and every action it will be allowed to take. Write the test that says "it's working." If we can't define that test, we don't take the project.

What you get

A signed scope: job, tools, integrations, success bar, timeline, price. Fixed price for the build, transparent retainer for the operate phase.

What you see

The full integration list, with the permission level we're requesting for each system and why. No mystery access.

Price

Fixed at signed scope, transparent retainer for the operate phase. Range confirmed on the diagnostic call, so you know what you're committing to before you commit.

03Step 03

Build + deploy

We build the agent in your environment, with your data, on your stack. You watch it come online.

3 to 4 weeks from signed scope to live. Weeks 3-6.

What you bring

The integrations we promised in step 2 (we walk you through each one). One internal owner who can answer "is this how it should sound, look, decide?"

What we do

Build the agent, wire the tools, set up the dashboard, ship a private beta you can drive end to end, then turn it on. Phased rollout: shadow mode first, then supervised, then autonomous.

What you get

A working agent doing its real job. A login to its management surface. A short training so your team knows where everything lives.

What you see

Where the agent works (every channel and system it's connected to). What it's allowed to do (the explicit, scoped action list). The dashboard you'll be looking at on day one.

04Step 04

Operate + compound

We run it with you until your team is ready to run it without us. The agent gets sharper every week.

Monthly retainer. Cancel any month. Ongoing.

What you bring

Honest feedback. A 30-minute monthly review. The list of "things the agent should also be doing" as your trust builds.

What we do

Operate the agent, review every flagged interaction, ship quality improvements, run automated quality checks on every release.

What you get

A weekly snapshot of what the agent did, what worked, what didn't, and what we changed. The agent gets measurably sharper from use, not staler.

What you see

The full management surface (below). Plus a clean handoff plan whenever you want to take it in-house.

Already think this is the right shape?

Skip the rest. Book the 30-min call and tell us what's broken.

Book the call →
The management surface

What you actually get on day one.

An agent isn't a model in a chat box. It's a real system you can see, steer, and stop. Here's the operator view you get the moment the agent goes live.

The agent's workspace

Your agent lives where your team already works. Your CRM, your inbox, your Slack, your ad accounts, your site. Not a separate app your team forgets to open.

  • Connects to the systems you already use
  • Acts inside them, not in a tab nobody opens
  • Shows its work in the channel where the work happens

The tools it can use

Every agent has an explicit, scoped list of actions it's allowed to take. No mystery permissions, no "and other things," no future scope creep without your sign-off.

  • Read and write permissions documented per system
  • Tight scope by default, expanded only as trust builds
  • Anything sensitive gates on a human approval until you say otherwise

The management dashboard

One screen with today's actions, anything flagged for your review, cost to date, and a one-click pause. Built for the operator, not the engineer.

  • Today, this week, this month at a glance
  • Approve, edit, or override anything flagged
  • Hard pause anytime, no warning needed

The audit trail

Every action the agent took, the reasoning behind it, and the outcome. Searchable, exportable, and yours.

  • Full per-action log with cost and quality score
  • Search by customer, time window, or action type
  • Export anytime, including when you offboard
Without a plan like this

AI projects die in slideware.

  • The wrong people pick the wrong tool, then nobody owns the outcome.
  • The POC works in a demo and falls over the first day a real customer touches it.
  • Six months later the metric hasn't moved and the team's patience for AI is gone.
With this plan

An agent in production, in 4 to 6 weeks.

  • A single metric you agreed to, moving inside the same quarter you started.
  • A dashboard your team actually opens, with the controls they actually need.
  • A system that gets sharper from use, not staler. You can take it in-house any time.
What we build

Six kinds of work this plan applies to.

The four steps are the same regardless of category. The shape of the agent changes.

Marketing agents

Agents that run your top-of-funnel on autopilot.

Meet Drew

Client success agents

Customers who feel heard, without 24/7 staffing.

Meet Mira

Ops & workflow automation

Replace the parts of your week you keep meaning to delegate.

Meet Quinn

Research & data agents

Senior-analyst output, junior-analyst speed.

Meet Sloane

Ready for step one? Tell us what's broken.

30 minutes, free, no pitch. You leave the call knowing whether we're the right fit.